Your child's path forward
Ten clear steps from first worry to first progress.
Parents should never feel like case managers before their child can get help. This journey makes the path visible, secure, and human from the first question.
01
First contact
A real person listens first.
Parents can call, email, or begin online. Lumino captures the basics, explains the path, and keeps the first step low-pressure.02
Starter intake
Only the safe basics happen on the public site.
Name, contact, ZIP, child age range, preferred channel, and broad concerns are enough to route the family without collecting sensitive documents too early.03
Secure handoff
Documents move into the right system.
Insurance cards, diagnosis reports, IEPs, medication history, and consents belong in a HIPAA-compliant intake tool with a signed BAA.04
Referral support
If a payer needs a referral, Lumino helps get it right.
The team tells families exactly what language pediatricians and insurers usually need, so paperwork does not bounce back later.05
Clinical review
The family is routed to evaluation, ABA, or both.
A clinical review turns scattered records into a clear path: diagnostic testing, Functional Behavior Assessment, therapy authorization, or coordinated next steps.06
Assessment
Testing gives the family usable answers.
Psychologists and BCBA-led teams complete the right assessment path, then translate findings into plain language for home, school, and insurance.07
Treatment plan
Goals become a practical therapy plan.
The BCBA builds a plan around communication, behavior, daily routines, independence, and family priorities - not a generic checklist.08
Family review
Parents understand what progress should look like.
Lumino reviews the plan, schedule, service setting, caregiver role, and first milestones before therapy begins.09
School collaboration
Support follows the child into the school day.
When school support matters, Lumino coordinates with teachers, IEP teams, and care coordinators so strategies stay consistent.10
Progress monitoring
The plan keeps learning from real data.
Data collection, visual analysis, supervision, caregiver training, and plan updates keep therapy moving after the first session.HIPAA-aware by design
The public form should begin the relationship, not collect the whole clinical file.
The premium experience is not just animation. It is trust. Lumino can capture enough to respond fast, then hand off sensitive records to a proper healthcare intake system.
Public starter form
Parent or caregiver contactPreferred follow-up channelChild age rangeZIP or service areaBroad concern categoryBest time to reach the familySecure intake handoff
Insurance card uploadsMember IDs and authorization detailsDiagnosis reports and clinical recordsIEPs, 504 plans, and school paperworkConsent forms and releasesMedication and medical historyCare settings
The path adapts to the child's real day.
Home
Therapy strategies built around the routines where families need the most help.
School
Coordination with teachers and IEP teams when the child needs support during the day.
Clinic
Structured assessment and therapy time when a focused setting is the right fit.
Virtual
Caregiver training and follow-up support when telehealth makes the path faster.